Insurance

Satisfaction with GP care in Wales falls

Patients are finding it harder to make a convenient appointment

The proportion of patients in Wales who are happy with the care they receive from their GP has fallen from 90% in 2016/17 to 86% in 2017/18.

The 2017/18 National Survey for Wales found 42% of patients said they found it difficult to make a convenient appointment, rising from 38% in 2016/17.

Dr Rebecca Payne, chair of the Royal College of GPs Wales, said the figures are concerning and will be disappointing for GPs who are “working extraordinarily hard in extremely difficult circumstances”.

She argued the drop in satisfaction was a result of workforce shortages and underinvestment in general practice.

“Welsh general practice receives a lower share of NHS spend than anywhere else in the UK and this needs to be urgently addressed,” Payne said.

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